The UK’s Department for Business, Energy and Industrial Strategy (BEIS) has announced an agreement with domestic energy supply companies for providing support to vulnerable customers. This is a significant move by the government to ensure that those with the greatest need get assistance to pay their energy bills.
The agreement is part of a wider government initiative aimed at reducing fuel poverty and helping vulnerable customers. As part of this initiative, the BEIS has committed to supporting the suppliers in improving their customer service and assisting them in identifying the most vulnerable customers to offer them support.
To achieve this, the government will be providing additional funding to suppliers to offer a range of services, such as debt advice and energy efficiency measures. This is a significant investment in the industry and shows a major commitment from the government to tackle fuel poverty.
The initiative is focused on identifying the most vulnerable customers and offering support tailored to their individual needs. This means that suppliers will be working with customers to identify the best ways to reduce their energy bills and make their homes more energy-efficient.
Energy suppliers are also committed to working with the government to improve their services and ensure that they are meeting the needs of their customers. This includes making sure that customers are not overcharged, providing clear and accurate billing information and offering support to those who are struggling to pay their bills.
The BEIS is encouraging all customers to check their energy bills regularly and to contact their supplier if they have any concerns about their bill or their energy consumption. The government is also urging customers to take advantage of the range of support services being offered by suppliers.
In conclusion, the agreement between the BEIS and domestic energy supply companies is a significant step forward in tackling fuel poverty and helping vulnerable customers. By investing in the industry and providing tailored support to those who need it most, the government is ensuring that everyone has access to affordable and reliable energy services. Customers are encouraged to take advantage of the range of support services being offered by suppliers and to contact their supplier if they have any concerns about their energy bills or their energy consumption.